SOUND DESIGN

Frequently Asked Questions

          Why should I choose Sound Design to DJ my event?

• Most companies will give some long drawn out answer to this question by trying to persuade you to choose them, but that's not how we here at Sound Design run our business. We let past customer testimonials help you decide to use us or not. Our reputation is the best way for you, our potential client, to base your decision.

          Is setup time included in your price?

• No, we do not charge for setup time or tear down time. You are only charged for the number of hours we are actually playing music for your event. In other words, if you book us for four (4) hours, you pay us for four (4) hours.

Is there a travel charge?

• We only charge a travel charge for events that are 50 miles outside of the Metro Jackson area. In the off chance that you need us to travel outside our 50 mile radius there will be a 10% charge added to the total cost of the booking minus the deposit.

What is the deposit and when is it due?

• The deposit for an event is $50.00, it and the contract are due three (3) weeks after you receive your contract. It is used as a retainer/booking fee. 

         What Methods of Payment do you accept?

•  We accept cash, checks, and all major credit cards. If paying with a credit card all payments must be made 2 business days before your event. If paying by check please make sure you have adequate funds available, as there is a $15.00 return check fee. Any returned checks could result in the forfeiture of the booking date. We no longer accept money orders. <-- funny story behind this... feel free to ask why.

           What if we have to cancel?

• If you cancel your event your deposit is forfeit, but we will gladly rebook at a later date with no deposit.

Do you take breaks?

• No, when you book us we play for the entire event. There are always two (2) Djs on the premises, so no break time is needed.

Can we choose the music that is played at our event?

• Yes, when you decide to book with us we send you a copy of our current music list along with the contract.

What if we want a song not on your music list?

• You let us know in advance and we will have it the day of the event. If there is a Wireless-Internet hot spot on the premises we can also get music on the spot.

Can we have a do not play list?

• Yes, if there is a song that you do not want played we will not play it. Your total satisfaction is what we strive for.

How loud do you play the music?

• We will play the music as loud or as quiet as you want us too. If you want the first portion of your event with quiet background music and the last portion of it loud so you can dance, then that is what you will get. The customer's satisfaction is number one in our book.

How interactive are you?

• We are as interactive or conservative as you want us to be. It isn't our intention to be the center of attention at your event. We are there to be heard and not seen.

How far will you travel?

• We will travel as far as you want us to, but if you want us to travel to a destination that requires us to stay the night an additional lodging fee may be required. This fee is based on the current prices of hotels/motels in the desired location of your event.

Is tipping allowed?

• Tipping is not required nor is it expected. We charge a professional rate for a professional service. With that being said, you will not find a tip-jar on our table. If you feel that the job we did is above and beyond expectation and you want to give us a tip we will gladly and with great honor accept it.

How early should we book you for our event?

• Normally clients books anywhere from 3 to 12 months in advance. We usually book up very quickly during peak months. (For example: March and April book anywhere from 6 to 12 months in advance for proms.) With this being said, the sooner you book us the better because we have no idea when or if we will be booked for a specific date from one day to the next.

          What if we want you to stay longer than we originally agreed upon?

• We typically only book one event per day, so if you need us to stay longer we can and usually will. The fee for the extra time will be negotiated at that time.

Feel free to email us with any other questions.

The only stupid question, is the one that goes unasked!